Author Archives: Jeff Melnick



Self Service Password Management programs are great, but only if people use them

Posted on August 23, 2011 by Jeff Melnick
 

I was speaking to a client the other day about our Password Manager program that allows self service password resets and he asked me “How many of the users will actually use this?”. I thought that was an odd question at first but then I looked back to my years as a Systems Admin, Systems Engineer, product installer and trainer and thought, maybe that wasn’t such an odd question after all, but a serious issue that some organizations struggle with. Most clients I have spoken with estimate that about 30% of their Helpdesk activity over time is dedicated solely to unlocking and resetting user accounts. So if just 50% of the user population makes use of your self-service password reset software, you can cut the load on your helpdesk by 15%. That is well worth the effort to bringing your users into the fold. Continue reading →

Posted in Articles | Tagged , , , , , , | Leave a comment

Your security Question is: How much wood would a woodchuck chuck….

Posted on June 29, 2011 by Jeff Melnick
 

It seems that people are always struggling with creating ‘good’ security questions.  Someone recently sent me an interesting list of security question guidelines  that contains both Good and Bad example questions.  The problem with a good security question is that it … Continue reading →

Posted in Articles | Tagged , , , | Leave a comment

The Complex World of Endpoint Security

Posted on March 7, 2011 by Jeff Melnick
 

NetWrix’s own Jeff Melnick sits down with Help Net Security Editor and Chief Mirko Zorz to discuss the intricacies of endpoint security, offering tips and tricks to IT administrators for ways to improve their security in their own environments. Based on … Continue reading →

Posted in Articles | Tagged , , , , , | Leave a comment