Auditing, compliance, forensics… if these terms sound familiar, then probably you have already considered the installation of a configuration auditing solution in your IT environment. Was it easy for you to understand all the features provided by different tools and compare them to your particular needs? Having analyzed thousands of user requests and spoken to IT pros from dozens of industries for the past seven years, we managed to select the top 5 features that you really have to worry about when thinking of a configuration auditing solution for your organization.
A quality configuration auditing solution should have all the functions required for proactive systems auditing such as clear and concise reports, real-time alerts, scheduled report delivery, ability to remediate changes instantly and to see the current and past configurations for all changes as well as long-term data storage capability for security and compliance reasons.
Ask yourself, are you ready to wait while the solution is being installed, tested and configured by the vendor crew? The deployment should be simple, quick and intuitive. In no way running the software should affect any business processes of your organization.
The more processes you can control with a single solution, the better. You don’t want to have multiple pieces of software installed on you network, what you do want though is a tool that will guarantee the same high-level auditing mechanism for each system and application. Ideally the solution will not only audit the systems that produce logs, but also those that don’t provide enough insight into what was done by looking at other sources (including recorded Citrix or RDP sessions of user activity).
Not everybody wants to grow big. There are many successful SMEs that feel absolutely comfortable having less than 500 people onboard. The solution should fit the scale of your business and meet your requirements but at the same time be flexible enough to deal with increasing complexity if you’re chasing an enterprise status.
5. Support and Maintenance quality
This is not a feature, but rather an aspect that is definitely worth considering. The ability to respond quickly to the customer needs and address any questions that the end user might have are sometimes even more important than fancy functionality. The location and availability of support team is also important. For example, if you are an American company, US-based support would be the best option.